Service policy, the safety of our guest is essential therefore; record cards must be completed before each and every treatment to ensure the safety of our guests. Urban hues reserve the right to modify or discontinue certain treatments to ensure maximum standards of service and quality. However our staff will notify you prior to any modifications or discontinuations of a treatment.
URBAN HUES CUSTOMER RIGHTS
- Qualified and trained staff who professionally conduct treatments according to the company protocols, spa policies and procedures.
- A clean, safe and comfortable environment
Request for a specific technician when receiving spa treatment.
- Ask any questions about our spa services.
- Stop a treatment at any time for any reason.
- Information regarding staff training.
- Confidential treatment of your personal and health information.